Set out below are the terms on which Revitalise Medical Aesthetics provides services to its patients. These are put in place to safeguard the clinic and to ensure maximum standards and services are offered to all our patients. 

Please ensure that you have read and fully understood them prior to booking any treatments. Should you not understand anything within these terms, please contact the clinic for clarification. 

​

​

Booking a consultation or treatment: 

Initial consultation cost £50 which is redeemable against treatment booked within 30 days of the initial consultation or products. A non- refundable booking fee of £50 is taken for each treatment booking.

This is to secure your booking and protect the clinic from "no shows and late cancellations". 

Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they call us at least 72 hours before the appointment. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification and it is the patient's responsibility to follow this up with a phone call. Failure to give the full notice will result in the £50 deposit being retained by the clinic to cover the lost cost of your appointment. 

​

Booking fee:

To secure your appointment, a non- refundable booking fee is required. This fee will not be returned upon cancellation but can be retained on the patients account and be used towards future appointments provided that 72 hours notice has been given. 

​

  

Package of treatments:

All treatments purchased as a package must be paid for in full in advance of the first treatment. Treatment packages are only refundable if a new medical reason has arisen this is a contraindication for the treatment and this will need to be supported by a letter from the patients GP.  Any refund agreed is calculated by deducting the full list price (as if a single treatment) of all treatments already undertaken from the total price of the course of treatment, with the difference returned to the client.

Should the patient need to cancel or reschedule any of the appointments they need to provide at least 72 hours’ notice prior to the appointment. Should the above not be adhered to or if the patient fails to attend then this treatment will be discounted from the treatment package and will not be refunded to the client. 

All treatment courses must be completed within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. Treatments are not transferable to another person. 

 

Cancellations of a treatment:

Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they call us at least 72 hours before the appointment on 01242 898397. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification. Failure to give the full notice will result in the booking fee of £50 as payment for the lost appointment time.

 

Treatment suitability

Prior to any treatment the patient will receive a full clinical assessment including the medical history, medications, past aesthetic treatments and the patient's expectations in order to ascertain that it is safe and appropriate for the patient to undergo the treatment. Revitalise Medical Aesthetics reserves the right to determine the suitability for you to be treated at the clinic and should it be deemed not appropriate, the reason for this will be fully discussed with you. Treatments will not be provided to anyone under the age of 18. Photo ID may be requested by the clinic.

 

Payment:

Payment for all treatments will be required on the day of the treatment, either in cash or via card payment in clinic or via bank transfer prior to the treatment unless prior payment plan has been agreed upon and set up.

New patients may be asked to pay for the treatment upon arrival or via bank transfer prior to the treatment. 

Bank details for transfer will be provided upon request. 

Prices sometimes change to what is advertise on the website, price list and social media. Revitalise Medical Aesthetics will ensure that the price of your treatment will be discussed during your consultation and the price will also show on your booking confirmations. 

 

Appointments:

All patients are asked to arrive on time for their appointment, if late to arrive it will result in reduced treatment time and if more then 15 minutes late the appointment may be cancelled and the late cancellation fee of £50 will appy. This ensures that all patients’ time is respected and not keeping the next patient waiting. 

 

Personal client details: 

All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavour for this information to only be used internally. No information will ever be sold to third parties.

As part of your treatment you will be required to complete a medical questionnaire in which we will ask questions about past conditions. It is your responsibility to disclose all information required and Revitalise Medical Aesthetics will not be held responsible for anything that is not disclosed by the patient.

Changes to your medical status must be relayed to a member of the Revitalise Medical Aesthetic team before any further treatments are carried out.

 

All provided information will be treated as confidential and protected I accordance with Data Protection legislation. 

 

Botulinum Toxin review appointment:

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatments will be  provided once the review period of 2-3 weeks has passed. This appointment is not a “top up” and treatment adjustment will only be given if clinically there are residual muscle movements. 

​

Children on the premises: 

Due to the medical nature of all procedures in the clinic, it is not appropriate for anyone under the age of 16 to attend the clinic. 

​

Liability:

Revitalise Medical Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the patient.

The patient is fully responsible to ensure that they provide Revitalise Medical Aesthetics with all relevant medical details prior to each treatment and if any changes has occurred. The patient will sign the medical questionnaire form prior to any treatment.  Revitalise Medical Aesthetics will not be liable for any damage that occurs as a result of the patients failure to disclose such details.

The patient agrees to comply with all pre-treatment instructions or post-treatment care advise as recommendations given to them by, or on behalf of, Revitalise Medical Aesthetics. 

​

Your right to complain:

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website. 

 

We aim to exceed all our patients expectations and provide them a first-class service and enjoyable experience. However, we recognise that sometimes things may not go as planned.

The quickest and most effective way of resolving any problem is to contact us either by telephone or email in the first instance. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution. A face to face consultation will be arranged so that the extent of the concern can be assessed, and an appropriate solution can be reached. 

All reasonable steps will be taken by Revitalise Medical Aesthetics to ensure the patient is satisfied with their treatment and experience. 

Another medical practitioner may be asked to attend this review for support or as a second opinion. All official complaints will be conducted in line with, and supported by Revitalise Medical Aesthetics insurance company, Cosmetic Insure. 

 

Please expect a response within the first seven working days after submitting your complaint to us. A copy of our complaint policy is available upon request. 

​

Refunds: 

Whilst we will always endeavour to provide excellent service; factual, honest and ethical advice, safe, expert treatment using only the best products, we cannot guarantee your results and as such cannot offer refunds if the results achieved fail to meet your expectations.

 

Treatment discounts, offers and vouchers:

Any offered discounts cannot be used in conjunction with any other offer or promotions.  One voucher per person per treatment. Vouchers must be used within 12 months of purchase. Vouchers may not be exchanged for money. 

 

Request of treatment details

The patient is entitled to obtain a copy of all personal clinical records kept by Revitalise Medical Aesthetics. This request will need to be in writing and allow up to 14 days for this to be provided to the patient.